Hotels.com pays a new One Key member nothing for joining, and its terms pay 1% back at the entry tier where its sign-up page says 2%.
“Yes, One Key is free to join!” says the sign-up page, and that is the whole of it: no points or credit arrive for signing up. One Key is shared with Expedia and Vrbo, and OneKeyCash spends only there. The page also advertises Member Prices, 10% or more off over 350,000 stays, which is a discount on the price rather than money paid to you. One Key is live in the United States and the United Kingdom.
What pays what
| Joining One Key, or being referred to it | Nothing |
|---|---|
| Blue, 0 to 4 trip elements, per $1 before taxes and fees | 1% per the terms; 2% per the sign-up page |
| Silver, 5 to 14 trip elements, and Gold, 15 to 29 | 2% |
| Platinum, 30 or more trip elements | 3% per the terms; up to 6% at VIP Access per the sign-up page |
| One Key Mastercard, new cardholder, $1,000 of purchases in 3 months | $250 in OneKeyCash |
| Insurance, gift cards, group bookings | Nothing |
Subject to section 4, earn 1% in OneKeyCash for Blue members, 2% in OneKeyCash for Silver and Gold members, and 3% for Platinum members per $1 spent (excluding taxes and fees) on the following Eligible Bookings:
The eligible bookings listed are hotels, vacation rentals and cars. A coupon's value is taken off before OneKeyCash is calculated.
Do this, in this order
- Join only if you already book on Hotels.com, Expedia or Vrbo. The program is open to individuals 18 or over, or the age of majority where they live if older, with a valid email address.
- Sign in before you search and book, in USD. The sign-up page says you earn only as a member who signs in before booking, and its footnote says bookings must be completed in USD to earn rewards.
- Count on 1% until Silver. Silver takes 5 trip elements. Below Silver, anything more than 1% is a promotion, and promotional OneKeyCash can expire sooner.
- Expect a wait. “When you make most ‘Pay Now’ bookings, your OneKeyCash will arrive in your account just three days after you complete your trip. For ‘Pay Later’ your OneKeyCash will generally be confirmed 45 days after you complete your trip.” Car rentals can take up to 90 days.
- Book or redeem at least once every 18 months. “Base and Preferred Inventory OneKeyCash in your Account will not expire as long as you have made an Eligible Booking or redeemed a Redemption Reward through a Participating Brand on your Account at least once every eighteen (18) months.”
Where the pages disagree, and what they leave out
2% or 1%. Both pages are Hotels.com's own, and they disagree on the one number a new member would ask about. The terms are the document that governs, and they can change: Hotels.com may modify the earn rates, the tiers and the expiry policy at its sole discretion.
No cash, ever. “OneKeyCash is promotional in nature, cannot be purchased directly, has no cash value, and may not be transferred to another Member or redeemed for cash under any circumstances.” If the program ends, you get at least 60 days from the announcement to spend what is left, and then it is gone.
The card's cost. The One Key Card terms, for a Mastercard issued by Wells Fargo, describe the $250 introductory OneKeyCash and its spend, but the page we read shows no annual fee or interest rate. It also says offers vary by channel, and it carries a lookback: “You may not be eligible for introductory annual percentage rates, fees and/or rewards bonus offers if you opened a One Key, One Key+, or Hotels.com Card within the last 48 months from the date of this application even if that account is closed and has a $0 balance.”
A referral. There is none for Hotels.com, and the One Key terms describe none.
Is it worth your time?
As an offer, no: there is nothing to claim for joining and nobody can refer you. As a habit, One Key is free, so if you book hotels on Hotels.com anyway, sign in first and take the Member Prices and the 1%. Just do not choose Hotels.com over another site because of a 2% you will not see until Silver.
The $250 card offer is the only real sign-up money here, and it is a credit card with a spend of $1,000 in 3 months and costs this page could not confirm. Read the full card terms before treating it as free.