When does the Nexo referral bonus actually get paid?

About one hour after your 45-day qualifying window closes. Nothing arrives mid-window, so silence on day 30 is normal. Count 45 days from your registration date, then check about an hour later.

If my balance dipped below the tier floor, is my whole Nexo bonus gone?

No, only the deposit payout is forfeited. The three tasks are independent, so if you complete the exchange task ($5,000+ of qualifying volume) or the borrow task (first Credit Line draw of $5,000+ in one transaction) within your 45 days, those still pay.

Can Nexo support restore a forfeited referral bonus?

If the forfeit followed the rules (a real dip below the tier floor, an internal transfer), no. But if the data is wrong, for example your balance never actually dipped, support can review it. Bring your registration date, transaction IDs, and screenshots of your balance history.

My deposit came from a friend's Nexo account. Can I fix that?

Unfortunately no. An internal transfer from another Nexo user disqualifies both parties, and opening a second account to try again violates the terms and risks clawback. This is the one mistake with no fix.

I'm still inside my 45 days but a task shows incomplete. What can I do?

Everything except a lost deposit tier and a wasted first Credit Line draw is still fixable inside the window. Exchange volume that didn't count (stablecoin swaps) can be redone through qualifying pairs, and an incomplete KYC can be finished. Check your referral dashboard in the app to see which task is short.

All offers / Crypto / Nexo / Bonus not paid?

Nexo deep dive

Nexo bonus not paid? Find the reason in 90 seconds.

Terms verified Jul 21, 2026 4 min read Pays in NEXO Token

Part of the Nexo series: Maximize the bonus and Is Nexo safe?

Not yet due is the most common cause of all. The bonus pays about an hour after your 45-day window closes, never during it.

Two of the other four causes cost you nothing, two are partly fixable, and one is a hard loss.

Nexo Nexo sign-up bonus$5–$600 in NEXO Token · Worth it if Read the full Nexo guide →

Which cause hit you

Your 45-day window hasn't closed yet	Not a problem, wait
Deposit came from another Nexo user's account	Hard loss, no fix
Balance dipped below your tier floor, Day 15–45	Deposit gone, others live
Activity didn't count toward a task	Fixable in the window
Account, KYC, or location made you ineligible	Sometimes fixable

The 90-second check, in order

Has your 45-day window actually closed? Payment lands about an hour after Day 45, never during.
Where did your deposit come from? Another Nexo user's account disqualifies both of you.
Did your balance dip below your tier floor between Day 15 and Day 45?
Did your activity actually count? Card buys, stablecoin-only swaps, yield, and split Credit Line draws do not.
Was your account brand-new, KYC complete, and not in New York?

The payout clock

Day 15 to Day 45 Balance must stay above your tier floor, or the deposit payout is forfeited.

45 days from registration Qualifying window closes.

~1 hour after that Bonus pays, in NEXO Token. Nothing arrives mid-window.

Terms verified July 21, 2026. Day-30 silence is normal; it's not a payment moment.

What each cause means for you

Not a problem, wait 1. Your window hasn't closed yet

How to confirm: count 45 days from the date you registered, not the date you deposited. The bonus arrives roughly one hour after that, in NEXO Token.

What to do: nothing. One warning: don't withdraw funds early out of frustration. Dipping below your tier floor before Day 45 turns a fine situation into a real forfeit.

Hard loss, no fix 2. Your deposit came from another Nexo user

How to confirm: check the source of your qualifying deposit. If any of it arrived as an internal transfer from someone else's Nexo account, the program disqualifies both of you.

What to do: nothing. This rule has no appeal path, and opening a fresh account to retry violates the terms and risks clawback, which is why the main guide warns about it repeatedly.

Deposit gone, others live 3. Your balance dipped below the tier floor

How to confirm: open your balance history and check Day 15 through Day 45. If a withdrawal or a price drop took you below your snapshotted tier even briefly, the deposit payout is forfeited.

What to do: collect what's left. The three tasks are independent, so if you're still inside your 45 days, the exchange payout ($5,000+ of qualifying volume) and the borrow payout (first Credit Line draw of $5,000+) are still fully collectable. At Tier 1 that's $95 of the $100 still on the table.

Still collectable at Tier 1: the exchange and borrow payouts$95
The full Tier 1 total, if nothing had been forfeited$100

The three tasks are scored independently, so a dip below the tier floor forfeits the deposit payout and nothing else.

Fixable in the window 4. Your activity didn't count

How to confirm: the usual suspects are card purchases (excluded), stablecoin-to-stablecoin or stablecoin-to-fiat swaps (excluded from the exchange task), yield products (don't exist for US accounts), and a first Credit Line draw under $5,000 or split into pieces (only the first draw counts, and it must be $5,000+ in one transaction).

What to do: if you're inside your 45 days, redo the exchange volume through pairs that count: crypto-to-crypto or crypto-to-fiat. A wasted first Credit Line draw, though, can't be redone.

Sometimes fixable 5. Eligibility: account, KYC, or location

How to confirm: were you a brand-new Nexo user? Is your identity verification fully complete, not pending? Are you outside New York?

What to do: an unfinished KYC can be completed if the window is still open, so do it now. A returning account or a New York address, however, was never eligible; no ticket changes that.

Write a support ticket that gets resolved

Support can fix data errors; it cannot bend rules.

Screenshot your task tracker in the referral section of the app. It shows which task the system thinks is incomplete.
Send it all in one message: your registration date, each deposit's date, amount and transaction ID, and balance-history screenshots for Day 15 through 45.
State plainly which task should have paid and why. Evidence gets a real review; where's my bonus gets a template.
Check the current rules while you wait, since programs change: nexo.com/en-us/referral.

Missing-bonus FAQ

My deposit was an internal transfer. Any way back?

No. It disqualifies both parties, and a second account violates the terms and risks clawback.

A task shows incomplete but I still have time. What now?

Fix it inside the window: redo exchange volume through qualifying pairs, finish KYC now. Only a spent first Credit Line draw and a broken deposit tier can't be redone.

How we are paid: the button below is our referral link; your bonus is identical either way. It costs you nothing and does not change your bonus. Not available to New York residents.

Open with the referralNext time, collect all of it. Same bonus table.

Read the maximizer's playbookThe 15-day clock, the pairs that count, the one-shot draw.

Other things that did not arrive

Cash App Referral Bonus Not Received? The Rules That Decide ItCash App referral bonus missing? The 14-day clock starts at the code, the $5 must go to someone else, the card must stay linked, and payment takes up to 30 days.Read Chase Bonus Not Received? The 7 Reasons, and the 15-Day RuleChase promises the $400 bonus within 15 days of you finishing the requirements. Count from the day your deposits crossed $1,000, then check these six other sentences.Read Chime Referral Bonus Not Paid? The 4 Rules That Block ItChime bonus missing? It needs one single $200 deposit of the right kind, a card activated within 14 days of that deposit, all inside 45 days of opening.Read DoorDash Credit Expiry: Six Months, and It Will Not Pay Your TipDoorDash credit expires 6 months from the date of issue and applies to order subtotals only, excluding gratuity and alcohol. The clauses quoted, the arithmetic worked.Read

Every one of these is read from the company’s own document and dated. See all 66 questions we have answered.