When does the Nexo referral bonus actually get paid?

Within one hour of your 45-day qualifying window closing. Nothing arrives mid-window, so silence on day 30 is normal. Nexo's help center counts the 45 days from registration, but the binding Promoter Terms say the qualification period begins when KYC is complete. Count from the later of the two dates, then check about an hour later.

If my balance dipped below the tier floor, is my whole Nexo bonus gone?

No, only the deposit payout is forfeited. The three tasks are independent, so if you complete the exchange task ($5,000+ of qualifying volume) or the borrow task (first Credit Line draw of $5,000+ in one transaction) within your 45 days, those still pay.

Can Nexo support restore a forfeited referral bonus?

If the forfeit followed the rules (a real dip below the tier floor, an internal transfer), no. But if the data is wrong, for example your balance never actually dipped, support can review it. Bring your registration date, transaction IDs, and screenshots of your balance history.

My deposit came from a friend's Nexo account. Can I fix that?

Partly. Nexo's US help center says transfers from other Nexo users do not count toward the deposit task, so that money cannot set your deposit tier. Inside the first 15 days you can still add funds from an outside source, and the exchange and borrow tasks pay on their own. Do not open a second account to try again: duplicate accounts are grounds for disqualification and clawback under the terms.

I'm still inside my 45 days but a task shows incomplete. What can I do?

Everything except a lost deposit tier and a wasted first Credit Line draw is still fixable inside the window. Exchange volume that didn't count (stablecoin swaps) can be redone through qualifying pairs, and an incomplete KYC can be finished. Check your referral dashboard in the app to see which task is short.

Nexo deep dive

Nexo bonus not paid? Find the reason in 90 seconds.

Nothing pays before your 45 days are up. Nexo settles within an hour of the 45-day window closing, so silence on day 30 is normal rather than a problem. Nexo's help center counts from registration; the binding Promoter Terms count from KYC completion. If you verified later than you registered, go by the later date.

Terms examined Sep 25, 2026 4 min read Pays in NEXO Token

Part of the Nexo series: Maximize the bonus and Is Nexo safe?

Not yet due is the most common cause of all. The bonus pays within an hour of your 45-day window closing, never during it.

The other four range from fixable inside the window to never eligible at all.

Nexo Nexo sign-up bonus$5 to $600 in NEXO Token · Worth it if Read the full Nexo guide →

Which cause hit you

Your 45-day window hasn't closed yet	Not a problem, wait
Deposit came from another Nexo user's account	Deposit task only, others live
Balance dipped below your tier floor, Day 16 to 45	Deposit gone, others live
Activity didn't count toward a task	Fixable in the window
Account, KYC, or location made you ineligible	Sometimes fixable

The 90-second check, in order

Has your 45-day window actually closed? Payment lands within an hour after Day 45, never during. Count from the later of your registration and your KYC approval.
Where did your deposit come from? A transfer from another Nexo user does not count toward the deposit task.
Did your balance dip below your tier floor between Day 16 and Day 45?
Did your activity actually count? Card buys, stablecoin swaps, crypto-to-crypto trades on a US account, yield, and split Credit Line draws do not.
Was your account brand-new, KYC complete, and not in New York?

The payout clock

Day 16 to Day 45 Balance must stay above your tier floor, or the deposit payout is forfeited.

45 days in Qualifying window closes. The help center counts from registration, the binding terms from KYC completion; go by the later date.

Within 1 hour of that Bonus pays, in NEXO Token. Nothing arrives mid-window.

Terms examined September 25, 2026. Day-30 silence is normal; it's not a payment moment.

What each cause means for you

Not a problem, wait 1. Your window hasn't closed yet

How to confirm: count 45 days from the date you registered, not the date you deposited. Nexo's pages disagree on the start: the help center counts from registration, but the binding Promoter Terms say the qualification period begins when KYC is complete. If your identity was approved after the day you registered, count from that later date before you treat the bonus as late. It arrives within an hour of the window closing, in NEXO Token.

What to do: nothing. One warning: don't withdraw funds early out of frustration. Dipping below your tier floor before Day 45 turns a fine situation into a real forfeit.

Deposit task only, others live 2. Your deposit came from another Nexo user

How to confirm: check the source of your qualifying deposit. Nexo's US help center says transfers from other Nexo users, by Nexo wallet address, email or phone number, do not count toward the deposit task.

What to do: if you are still inside the first 15 days, add funds from an outside source, because that is when the deposit tier is set. After day 15 the deposit tier is fixed, but the exchange and borrow tasks still pay on their own. Do not open a fresh account to retry: duplicate accounts are grounds for disqualification and clawback under the terms.

Deposit gone, others live 3. Your balance dipped below the tier floor

How to confirm: open your balance history and check Day 16 through Day 45. If a withdrawal or a price drop took you below your snapshotted tier even briefly, the deposit payout is forfeited.

What to do: collect what's left. The three tasks are independent, so if you're still inside your 45 days, the exchange payout ($5,000+ of qualifying volume) and the borrow payout (first Credit Line draw of $5,000+) are still fully collectable. At Tier 1 that's $95 of the $100 still on the table.

Still collectable at Tier 1: the exchange and borrow payouts$95
The full Tier 1 total, if nothing had been forfeited$100

The three tasks are scored independently, so a dip below the tier floor forfeits the deposit payout and nothing else.

Fixable in the window 4. Your activity didn't count

How to confirm: the usual suspects are card purchases (excluded), stablecoin swaps and, on a US account, crypto-to-crypto trades (excluded from the exchange task), Flexible and Fixed-term Yield products (they count toward nothing), and a first Credit Line draw under $5,000 or split into pieces (only the first draw counts, and it must be $5,000+ in one transaction).

What to do: if you're inside your 45 days, redo the exchange volume through swaps that count. For US accounts the help center allows only crypto-to-USD and USD-to-crypto, although the referral page still lists crypto-to-crypto. A wasted first Credit Line draw, though, can't be redone.

Sometimes fixable 5. Eligibility: account, KYC, or location

How to confirm: were you a brand-new Nexo user? Is your identity verification fully complete, not pending? Are you outside New York?

What to do: an unfinished KYC can be completed if the window is still open, so do it now. A returning account or a New York address, however, was never eligible; no ticket changes that.

Write a support ticket that gets resolved

Support can fix data errors; it cannot bend rules.

Screenshot your task tracker in the referral section of the app. It shows which task the system thinks is incomplete.
Send it all in one message: your registration date, your KYC approval date, each deposit's date, amount and transaction ID, and balance-history screenshots for Day 16 through 45.
State plainly which task should have paid and why. Evidence gets a real review; where's my bonus gets a template.
Check the current rules while you wait, since programs change: nexo.com/en-us/referral.

Missing-bonus FAQ

My deposit was an internal transfer. Any way back?

Not for that money: it does not count toward the deposit task. Add outside funds within the first 15 days, or collect the exchange and borrow payouts instead. A second account breaks the terms and risks clawback.

A task shows incomplete but I still have time. What now?

Fix it inside the window: redo exchange volume through qualifying pairs, finish KYC now. Only a spent first Credit Line draw and a broken deposit tier can't be redone.

How we are paid: the button below carries our Nexo referral link. If you use it and qualify, Nexo pays us the same reward it pays you, out of its own pocket. It costs you nothing and does not change your bonus. Not available to New York residents.

Open with the referralOnly for someone who has never had a Nexo account. Same tier table either way.

Read the maximizer's playbookThe 15-day clock, the pairs that count, the one-shot draw.

Other things that did not arrive

Cash App Referral Bonus Not Received? Which Rule Caught YouCash App referral bonus missing? The 14 days start at the code, the $5 must go to someone else, the card must stay linked, and payment can take 30 days.Read Chase Bonus Not Received? The 7 Reasons, and the 15-Day RuleChase promises the $400 within 15 days of you finishing the requirements. Count from the day your deposits crossed $1,000, then check the six other causes.Read Chime Referral Bonus Not Paid? The 4 Rules That Block ItChime bonus missing? It needs one single $200 deposit of the right kind, a card activated within 14 days of that deposit, all inside 45 days of opening.Read DoorDash Credit Expires in Six Months and Will Not Pay a TipDoorDash credit expires 6 months from issue and covers order subtotals only, not gratuity or alcohol. The clauses quoted, the arithmetic worked.Read

Every one of these is read from the company’s own document and dated. See all 68 questions we have answered.